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Real-time customer feedback

We help companies be more customer responsive, drive operational excellence, and increase revenue.

Simon Foster

Simon Foster

CEO & Founder

Chatter Research was created to solve a problem. Part of my last job was to ask my customers to fill out online surveys that I knew they didn’t like and hadn’t changed in 20 years. So I went looking for a more customer friendly way to get feedback but couldn’t find it. I’ve spent my career solving problems for marketers and I decided the thing to do was to build a better solution.

We built a tool that delivers a better customer feedback experience. And along the way I discovered something remarkable. Feedback almost always came in real-time, right after the interaction with a product, service or experience. I started to think about the impact of real-time insights.

We’re just at the beginning of our journey helping companies accelerate their customer focus. Even so, Chatter Research has already benefited enormously from our own customer and stakeholder feedback. We hope to achieve great things, and I’d like to say thanks.

If you’re interested in exploring how we can support you, I’d love to chat.