CAREERS

We’re looking for the best talent to join our team of innovators.

Data Scientist

The Company

Chatter Research is a fast growing SaaS startup. Venture backed out of Silicon Valley and Canada, Chatter helps Fortune 5000 companies re-imagine how they engage with consumers to measure customer experience. With a focus on retail and hospitality, our AI conversations over SMS and voice assistant capture 10,000 data points every day. Chatter Research is based in downtown Toronto and led by a team of experienced technology executives.

The Problem to solve

  • Free Text Classification and Sentiment on survey responses
  • Sentiment is context/ classification specific
  • Multiple classifications per response
  • Open ended Ontology
  • Large Data Set is growing quickly
  • Varied customer domains (retail, service, hospitality, banking) – these will need to be scaled in the future.

The Role / Responsibilities

Propose and evolve neural net models to tackle the problem;
Train and validate models;
Manage Ontology and Perform QC:
– especially keeping the data set balanced; and
– identifying faults in data set / ontology.

Skills Required

  1. Machine Learning Frameworks ( Keras, Tensorflow, nltk)
  2. Natural Language Processing
  3. Deep Neral Networks
  4. Strong Data Analytics Skills

Nice to Have

Software Engineering (Python)

This role will be remunerated with a competitive compensation package including equity.

Interested? Please send your CV to julie@chatterresearch.com

Machine Learning Engineer

The Company

Chatter Research is a fast growing SaaS startup. Venture backed out of Silicon Valley and Canada, Chatter helps Fortune 5000 companies re-imagine how they engage with consumers to measure customer experience. With a focus on retail and hospitality, our AI conversations over SMS and voice assistant capture 10,000 data points every day. Chatter Research is based in downtown Toronto and led by a team of experienced technology executives.

The Role / Responsibilities

  1. Build the software development infrastructure to deploy, train, test and validate Machine Learning models.
  2. Build the software development infrastructure to manage the training data set (data entry, QC, audit, etc.
  3. Deploy Machine Learning models;
  4. Build an app infrastructure to:
    • Categorize data set;
    • QC/Manage and train data set;
    • Train and validate models.

Skills Required

  • Software development (Ruby, Python)
  • Experience deploying Machine Learning Models

This role will be remunerated with a competitive compensation package including equity.

Interested? Please send your CV to julie@chatterresearch.com

Data Categorization

The Company

Chatter Research is a fast growing SaaS startup. Venture backed out of Silicon Valley and Canada, Chatter helps Fortune 5000 companies re-imagine how they engage with consumers to measure customer experience. With a focus on retail and hospitality, our AI conversations over SMS and voice assistant capture 10,000 data points every day. Chatter Research is based in downtown Toronto and led by a team of experienced technology executives.

The Role

Enter categories and sentiment for survey response data at high velocity.

Responsibilities
Read the question and answers from our surveys and record the topics of conversation and how the respondent felt.

For example
Question: What could we have improved:
Answer: The checkout was quick and easy but your change rooms were terrible.
Categories: Store experience: Checkout, positive
Store experience changeroom, negative

Skills

Basic computer and internet fluency.

Nice to Have

Retail/Restaurant experience

Compensation: (mid- thirties)

Interested? Please send your CV to julie@chatterresearch.com

Marketing Data Intern

The Company

Chatter Research is a fast growing SaaS startup. Venture backed out of Silicon Valley and Canada, Chatter helps Fortune 5000 companies re-imagine how they engage with consumers to measure customer experience. With a focus on retail and hospitality, our AI conversations over SMS and voice assistant capture 10,000 data points every day. Chatter Research is based in downtown Toronto and led by a team of experienced technology executives.

The Role / Responsibilities

Support the marketing lead by:

  • Creating tables which include profiles of ideal recipients for email campaign content
  • Assisting in the deployment of campaigns sent to identified prospects
  • Organizing and managing multiple spreadsheets efficiently

Skills Required

  • Basic internet fluency
  • Great communication skills
  • Comfortable working under pressure
  • Ability to manage time effectively

Additional Details

  • 3-month contract, 2 days per week
  • Must have a laptop and internet access
  • Remote work will be considered

Interested? Please send your CV to julie@chatterresearch.com