Chatter uses AI-driven, conversational surveys to increase online and in-store conversion by 1.4%. Our conversation engine interprets responses in real-time to deliver actionable insights when they matter.

Customer Feedback for the Modern Retailer

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Chatter provides us with the cutting-edge tools we need to gain visibility into customer sentiment. Their revolutionary AI provides us with instant feedback from our customers that is straight to the point and actionable.

Mike Moran

Vice President
Fanatics Retail

Trusted and Loved in Over 3,000 Locations

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“Why didn’t you buy?"

Our SMS and web-based conversations speak to non-purchasers to identify the most critical barriers to shopper conversion, online and in-store.

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Group, split and segment your survey data over multiple dimensions  

Find out what your customers are saying and what’s impacting their satisfaction

Track your NPS, Satisfaction, and customer’s most discussed topics over time 

Track what topics are affecting your NPS scores and address them in real-time 

Analyze

Discover

Track

Prevent

Why use AI instead of a survey? 

Before using Chatter we didn’t have consistent customer feedback flowing in. We chose Chatter because of their innovative platform and personal touch. Our stores now have consistent feedback flowing in directly from customers on a daily basis. Its very empowering and motivating!

Cindy Keddington

Voice of the Customer,
LUSH

A constant flow of customer feedback is instrumental for monitoring the health of your business. Having access to this data in real-time allows us to identify patterns and respond appropriately. The value Chatter provides far exceeds the investment.

Jen Pearson 

VP of IT,
Purdys Chocalatier 

See How Fanatics Uses Chatter Research in their Stores 

Learn how Chatter Research's eCommerce solution can lead to a 2% increase in conversions!

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Our SMS and web-based conversations make giving feedbacks effortless as possible for your customers on a medium they use the most. Our solution not only promotes detailed, qualitative feedback but can drive e-commerce and app installs as well.

Chat where your customers are

The Chatter Research AI recognizes 1,200 topics specifically related to retail. By letting a consumer share in their own words what’s impacting their purchase behavior, we can highlight previously unknown opportunities to increase conversion. 

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