We help retailers and restaurants with 50+ locations increase customer satisfaction and in-store conversion
UNCOVER CUSTOMERS REAL FEELINGS
94% completion rate on conversations
INCREASE RESPONSE RATE
8X more responses than traditional surveys
REDUCE TIME BETWEEN VISIT & FEEDBACK
1 min feedback as customers leave the store
“Giving feedback on a store experience shouldn't be so hard. Convenient conversations with customers, powered at scale by AI, reveal what's really going on."
Simon Foster
CEO, Chatter Research
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Chatter Research gives brands real-time insights about their in-store experience by capturing customer feedback through AI-powered conversations
Over 3,000 stores choose conversations over surveys
"Before using Chatter we didn’t have consistent customer feedback flowing in. We chose Chatter because of their innovative platform and personal touch. Our stores now have consistent feedback flowing in directly from customers on a daily basis. Its very empowering and motivating! "
Cindy Keddington
Voice of the Customer, LUSH
"Chatter provides us with the cutting-edge tools we need to gain visibility into customer sentiment. Their revolutionary AI provides us with instant feedback from our customers that is straight to the point and actionable."
Mike Moran
VP of Operations, Fanatics
Jen Pearson
VP of IT, Purdys Chocolatier
"A constant flow of customer feedback is instrumental for monitoring the health of your business. Having access to this data in real-time allows us to identify patterns and respond appropriately. The value Chatter provides far exceeds the investment."
We help retailers and restaurants with 50+ locations increase customer satisfaction and in-store conversion
Chatter Research automates AI-powered conversations over text message that deliver real-time insights about your customers’ experience
Over 3,000 stores choose conversations over surveys
Take a self-guided tour of Chatter Research in just two minutes
75%
We don't spam or sell your information
[Case Study] How We Helped LUSH Discover Their Customers' True Feelings In Just 30 days Using AI-Powered Customer Feedback
Increase Response Rates
8x more responses than traditional surveys and a 94% completion rate!
Uncover Customers Real Feelings
Hear from customers in their own voice through conversational feedback.
Reduce Time Between Visit and Feedback
Get real-time feedback as customers are leaving your store or restaurant.
The Old Way
Chatter's Approach
[Case Study] How We Helped LUSH Discover Their Customers' True Feelings In Just 30 days Using AI-Powered Customer Feedback
Great For Brick & Mortar or Ecommerce Retailers
We help omnichannel and eCommerce brands capture feedback at any step of the customer journey.
Great For Brick & Mortar or Ecommerce Retailers
We help omnichannel and eCommerce brands capture feedback at any step of the customer journey.