The digital customer journey is an entirely different beast than in-store. It includes different touch points, pain points, and pitfalls – all of which need to be understood and optimized by digital leaders. Here’s how Chatter can help.
Chatter for Digital Leader
Upgrade your
overview
Paint a holistic picture of the digital experience
that goes beyond web analytics
and session replays
Get to the heart
of the issue
Merge data from disparate sources and
integrate shopper feedback to deeply
understand customer pain points
Fix broken
workflows
Create streamlined digital processes
that pave a clear path to
problem resolution
Focus on what
matters
Align digital strategy with business strategy
to solidify clear priorities and make
high-impact CX improvements
Empower your
organization
Build an action-oriented culture
at scale by prioritizing actions
that deliver the most value.
See how you’re
doing
Measure the impact of digital
experience optimizations
and enhancements
How we do it
Connect on an individual level
Chatter’s conversational AI analyzes customer issues in real time, continuously optimizing the question flow to offer hyper-targeted and personalized solutions.
Understand the digital journey
From browsing to checkout, track each step of the customer journey both online and in-app to identify key areas of improvement.
Take targeted, continuous action
Identify, implement, and monitor website improvements designed to increase cart conversion, optimize site performance, and boost the user experience.
Enable action with
role-based dashboards
Cut through the noise and empower staff to effect real change by displaying insights that are relevant to each person’s specific role.
Close the loop on active issues
Instantly start a dialogue with customers who are experiencing issues. Quickly suggest solutions and recover the relationship with automated actions in real time.
Unify your tech stack
Integrate common technologies like web analytics and CRM with customer feedback to understand what’s happening, where it’s happening, and why it’s happening.
Want to experience the Chatter effect
first hand?
Book a demo with one of our pros and discover how we make CX management a breeze.