Careers

Senior Software Engineer – Toronto, ON

Looking to be in on the ground floor of a well-funded downtown Toronto startup? Chatter Research is looking to hire a permanent Senior Software Engineer (Full Stack). Backed by VC funding from the USA and Canada, we are looking for a senior developer with strong leadership skills.

Company Overview

Chatter Research offers the services and tools to allow retailers and hospitaliers to dramatically improve customer engagement through our comprehensive program of coaching, predictive analytics, and real-time insights.

We offer a better customer feedback experience. AI-driven insights and analytics unlock the power of qualitative feedback. This is all delivered in real-time, right after the interaction with a product, service or experience.

We believe in ourselves and so do our customers and investors. Our customers include Lush, Mastermind Toys, Purdys Chocaltier, Fanatics, CFL, and the San Francisco 49ers. With venture capital from the USA (500 Startups, Relay Ventures) and Canada (RFI) we are going to go the distance.

What we are looking for…

Required:

  • Bachelor’s Degree in Computer Science and/or equivalent hacking experience
  • 6 or more years’ experience in software development
  • Rails, React, Postgres, Javascript
  • DevOps
  • A strong understanding of test-driven development
  • Solid understanding of web standards and CSS
  • Solid understanding of relational database principles, ability to read and write SQL
  • Self-starter, self learner

Preferred:

  • Strong written/spoken communication skills
  • Experience scaling B2B Saas infrastructure
  • IaaS scaling in Google Cloud via Docker, K8s

Choose Chatter Research…

  • If you enjoy a fair bit of autonomy in how you work.
  • If you want to have your skills celebrated as we roll out great product.
  • If you want your work to be meaningful and impactful.
  • If you want to work on a team that is as interested in motivating you as you want to be motivated.
  • If you are good with a competitive salary, options, and whatever vacation you need to get the job done.

You will thrive with us if you have…

  • A degree in Computer Science or equivalent hacking experience (Rails, React, PostgresQL), deployed platforms at scale (K8s, Docker), an understanding of algorithms, data structures, design patterns and persistence technologies.
  • Experience building visually delightful responsive web applications and translating mock-ups into a site that provides the best UX possible.
  • Test driven development experience.
  • Passion and drive to contribute in a dynamic startup environment. We want people that want to be part of a fun, energetic culture.

Benefits

  • Equity
  • Competitive Salary
  • Paid Vacation
  • Work From Home Flexibility
  • Flexible Work Schedule
  • Benefits

Sales Development Representative – Toronto, ON

Looking to be in on the ground floor of a well-funded Toronto startup? Chatter Research is looking to hire a full-time permanent Sales Development Representative (SDR) in Toronto (semi-remote friendly). Backed by VC funding from the USA and Canada, we are looking for a Sales Development Representative with strong communication skills and a passion for sales.

The Sales Development Representative will be responsible for identifying, contacting and nurturing prospects, and then qualifying interested leads through discovery calls before passing them over to our sales team for full presentations.

This is an exciting opportunity to shape a new program within the company where your work will be instrumental in the overall success of Chatter Research. You’ll also get experience building relationships and interfacing with senior executives at large organizations.

This position has an uncapped earning potential through a base + bonus salary structure.

Company Overview

Chatter Research offers the services and tools to allow organizations to dramatically improve customer engagement through our comprehensive program of coaching, predictive analytics, and real-time insights. We offer a better customer feedback experience. AI-driven insights and analytics to unlock the power of qualitative feedback, delivered in real-time, right after the interaction with a product, service or experience.

Duties & Responsibilities 

  • Build lead lists based on qualifiers we provide like industry, location and title (you’ll be given access to the tools/software needed)
  • Call and email lead lists to drive new sales opportunities 
  • Run discovery calls with inbound and outbound leads to learn more about their needs and give an overview of Chatter’s solution
  • Achieve monthly appointment goals
  • Build lasting relationships between Chatter Research and leads
  • Coordinate with the sales team to hand off qualified leads
  • Keep our CRM software updated and accurate with the progress of your leads

Overview

The ideal candidate is a highly effective communicator that is self-driven and works well in an autonomous environment. You have experience in lead generation in sales development, ideally with B2B technology solutions. You will be required to learn and become an evangelist of Chatter’s platform and be able to effectively position it according to each lead’s unique needs. Previous experience as a Sales Development Representative, Business Development Representative or an Account Executive will be favourably considered.

Education & Experience

  • At least 1 year of experience in outbound B2B sales, with technology or SaaS sales experiences preferred
  • Experience using prospecting software for list building and outreach (Outreach, LinkedIn Sales Navigator, Salesloft, PersistIQ, Data.com, ZoomInfo, DiscoverOrg, Close.io, etc.)
  • Experience using CRM software (Salesforce, Hubspot, Copper, Pipedrive, etc.)
  • Experience selling to the Retail or Restaurant industry is a plus
  • Familiarity with customer experience / customer feedback programs is a plus
  • Bachelor’s Degree in Business, Marketing, Communications or a related field is preferred

Choose Chatter Research

  • If you enjoy a fair bit of autonomy in how you work.
  • If you want to have your skills celebrated as we solidify and ramp up our growth strategy
  • If you want your work to be meaningful and impactful.
  • If you want to work on a team that is as interested in motivating you as you want to be motivated.
  • If you are good with a fast-paced environment, competitive salary, and work from home flexibility.

Benefits

  • Equity
  • Competitive Salary
  • Paid Vacation
  • Work From Home Flexibility
  • Flexible Work Schedule
  • Benefits