The Starter Guide to Survey Question Types [eBook]

This guide to survey question types will teach you how to create survey questions that get valuable feedback from customers. At Chatter Research, we help businesses collect and analyze feedback from thousands of customers every single day. We’ve learned some things...
What is NPS and Why Is It Important?

What is NPS and Why Is It Important?

NPS stands for Net Promoter Score. It is a simple, yet effective metric that we like to measure across most of our customer experience programs. NPS shows how likely someone is to recommend your business to friends or family. In this post, we’ll explain how NPS...
Why The Future of Feedback is SMS

Why The Future of Feedback is SMS

Why The Future of Feedback is SMS It’s official: Cell phones have changed the game. These pocket-sized PCs are shifting the way we think, the way we shop, and the way we communicate. Businesses are scrambling to better serve this new generation of mobile consumers. We...