[Case Study] How LUSH Increases Customer Satisfaction Scores Using AI-Powered Feedback
UNCOVER CUSTOMERS REAL FEELINGS
94% completion rate on conversations
INCREASE RESPONSE RATE
8X more responses than traditional surveys
REDUCE TIME BETWEEN VISIT & FEEDBACK
1 min feedback as customers leave the store
“Giving feedback on a store experience shouldn't be so hard. Convenient conversations with customers, powered at scale by AI, reveal what's really going on."
Simon Foster
CEO, Chatter Research
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Chatter Research automates AI-powered conversations over text message that deliver real-time insights about your customers’ experience
Over 3,000 stores and counting
"Before using Chatter we didn’t have consistent customer feedback flowing in. We chose Chatter because of their innovative platform and personal touch. Our stores now have consistent feedback flowing in directly from customers on a daily basis. Its very empowering and motivating! "
Cindy Keddington
Voice of the Customer, LUSH
"Chatter provides us with the cutting-edge tools we need to gain visibility into customer sentiment. Their revolutionary AI provides us with instant feedback from our customers that is straight to the point and actionable."
Mike Moran
VP of Operations, Fanatics
Jen Pearson
VP of IT, Purdys Chocolatier
"A constant flow of customer feedback is instrumental for monitoring the health of your business. Having access to this data in real-time allows us to identify patterns and respond appropriately. The value Chatter provides far exceeds the investment."
[Case Study] How LUSH Increases Customer Satisfaction Scores Using AI-Powered Feedback
Chatter Research automates AI-powered conversations over text message that deliver real-time insights about your customers’ experience
Over 3,000 stores and counting
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In this case study, you will learn:
Why Lush ditched the old methods of collecting customer feedback
Why real-time feedback from customers is king
Why intelligent conversations work better than surveys
How Lush uses AI to better understand their customer experience