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What is NPS and Why Is It Important?

Net Promoter Score shows how likely someone is to recommend your business to friends or family. In this post, we’ll explain how NPS is measured and why it’s important for the health of your business.

Why The Future of Feedback is SMS

Why The Future of Feedback is SMS It’s official: Cell phones have changed the game. These pocket-sized PCs are shifting the way we think, the way we shop, and the way we communicate. Businesses are scrambling to better serve this new generation of mobile consumers. We...