Is your team motivated to uphold your brand values on the front line? Is your brand experience consistent? Are you a change management champion? When operations managers use Chatter, the answer is “yes.”
Chatter for Operations Leader
Achieve omnichannel
harmony
Deliver a consistent brand experience
across online, mobile, and in-store
channels, as well as the
contact center
Manage change
with finesse
Seamlessly implement new procedures,
win staff buy-in, and handle change
management with an always-on
line of communication
Build a stellar
employer brand
Leverage the voice of the employee to
ensure your talent strategy is airtight,
from attracting and onboarding
to training and enrichment
Ramp up
conversions
Engage with customers in real time to
instantly troubleshoot issues and increase
conversions both in-store and online
Sustainably grow
your fanbase
Bring on new customers and generate
consistent demand for your products or
services while keeping acquisition costs at bay
How Chatter can help
Enable action with role-based dashboards
Cut through the noise and empower staff to effect real change by displaying insights that are relevant to each person’s specific role.
Boost sales effectiveness with our ranking module
Understand individual employees’ strengths and weaknesses, then upskill them through personalized coaching and training.
Close the loop on active issues
Instantly start a dialogue with customers who are experiencing issues. Quickly suggest solutions and recover the relationship with automated actions in real time.
Measure your impact
Compare the actions carried out by your experience teams against business data to evaluate their impact.
Give employees a voice
Implement an always-on listening channel to understand what’s working, whether staff are satisfied, and whether they view you as an employer of choice.
Want to experience the Chatter effect
first hand?
Book a demo with one of our pros and discover how we make CX management a breeze.